PC Aviator Inc :: Shopping Help

Shopping Help

Shopping Help

All About Shopping With PC Aviator....  

Welcome | Benefits | Ways To Order | Payment Methods | Shopping Cart | Shipping
International ShippingGuarantee | Returns | Tech Support | Contacting PC Aviator


 Welcome To PC Aviator...

Welcome To PC Aviator... We're The Flight Simulation Company! We're the company that helps you to "Realize Your Dream To Fly!" We're also company you've always dreamed about as your one-stop, "go-to" supplier for all your flight simulator and aviation software needs!

We've serviced tens of thousands of highly satisfied flight simulator enthusiasts worldwide since 1990! We're here to stay and we just keep getting better!

When you do business with PC Aviator, you're not just dealing with just another "box mover". Instead, you're dealing with an industry leading company that exists for the sole purpose to help make every flight simulator enthusiast that comes into contact with us enjoy the richest flight simulation experience they could ever imagine. That includes you! How do we accomplish this and at the same time prove our commitment? Well, just look at what we do. As well as PC Aviator Direct, we are the publisher of Computer Pilot Magazine and we also publish some of the best flight simulation add-on software around. (With this in mind… look for titles carrying the PC Aviator label!)

We want you, just like tens of thousands of other flight simulator enthusiasts, to be touched by that special PC Aviator magic that keeps customers coming back to us to service them time and time again.

With our commitment to helping you to "realize your dream to fly", and which shows in all that we do, most of the profit from your purchases goes directly back into the company to be used to make PC Aviator even better for you the next time around. So when you purchase through PC Aviator, you're investing in the future of your enjoyment of your hobby of flying at your desktop.

Our regular customers already know, and will certainly agree with this, and that is that what you'll find most striking about PC Aviator is that we're real friendly people.

Prepare for the fun and enjoyment that you're about to have!


 The PC Aviator Benefits...

When you deal with a specialist company like PC Aviator, you get all of the benefits that go with it. We're focused on YOU and making your flight simulator buying experience be what you want it to be. Here's what you get to enjoy as a PC Aviator Direct customer:

 
  • You're Dealing With Flight Simulator Enthusiasts Just Like Yourself!
  • Prompt Dispatch And Low Cost, Rapid Delivery!
  • Many Ways To Order, Many Ways To Pay!
  • Carefully Selected Product Range - If We Won't Fly It, We Won't Sell It!
  • 30 Money Back Guarantee On All Hardware Items!
  • Comprehensive web site to support your flight sim needs!
  • You're Dealing With The Most Experienced Value Added Reseller of Flight Simulation Products In The World! Since 1990!
  • We're Real Friendly People!
  • The Best Service In The World, Amazingly, Gets Even Better The Next Time Around!
You don't get these benefits from stores and box movers. Why would you want to purchase your flight sim products anywhere else??


 There's Many Easy Ways To Order From PC Aviator

We understand the variety of ways that you may like to shop and therefore we constantly endeavor to make it as easy as possible for you to order from PC Aviator. We offer you a number of ways to order your flight sim products whether you are shopping online or from our printed catalog. Even if you are one of those people who are not comfortable shopping online, you can still use our online catalog. Our shopping cart supports mail order, fax order or telephone orders, as well as online orders. These options are presented to you upon checkout before you enter any credit card information. If you're not comfortable using credit cards online then can, for a small additional fee, ship your product COD (available to orders within the US only).

Here are the ways you can order through PC Aviator:

• Online (where you are right now). You can shop and pay for your goods on-line using our online shopping cart.

 
• By Telephone. This will give you the fastest service as our telephone operators will enter your order right into the system, on-the-spot, for immediate dispatch of your order. Browse online to your heart's content and when you're ready to order just have your credit card ready, pick up the phone and Call TOLL FREE 1-800-664-0033 between 9am and 5pm Monday to Friday EST. International customers can call 1-843-716-1616. If you're selecting your products online, we suggest that you actually still use our shopping cart which supports telephone ordering. Just go through the check out process, select Telephone Order using credit card and then call us on the above number. You can then read your order from the sheet you printed.

• By Fax. When you check out, simply select Fax order and the shopping cart will generate an order form for you that you can fax to 843-716-1619.

• By Mail. When you check out, simply select the Mail Order option and the shopping cart will generate an order form that you can mail to us.

You can mail your order to:
PC Aviator Inc
PO Box 296
LORIS, SC, 29569


 There's Many Ways To Pay For Your Products..

Just like the many ordering options, there's also a variety of payment options you can use:

• Using A Major Credit Card.
For your convenience we accept the following credit cards:

VISA
Mastercard
American Express
Discover
Diners Club

• Paypal

• By check:
We accept all personal and company checks in US Dollars drawn on a US bank account. Please make checks payable to PC Aviator Inc.

• By Money Order.

We accept all money orders in US Dollars. For international customers who do not wish to use credit cards, your local bank or post office should be able to provide you with a US dollar money order. Money orders should be payable to PC Aviator Inc.

No Cash!

Please do not send cash in the mail. We are not responsible if it gets lost in transit.


 Using the Shopping Cart

Our shopping cart is fully secure and very easy to use. As you find the product you wish to purchase simply click on the order button to add it to your cart. After you add your first item, you can select the shipping method you wish to use. (see below for shipping options). As you add more items, you will see the total shipping weight and shipping and handling rates for your order change as the weight increases. It's a great way also to get an instant shipping and handling price quote for your order to your specific destination. Don't be apprehensive using the shopping cart as your order is not sent to us until you complete the check out process. When you do check out, you can select from any of the variety of options you may wish to use to send your order.

The options are:

Order by Credit Card Online.
This option enables you to enter a credit card and submit your order online.

Order by Credit Card Online. (separate billing and shipping addresses)
Use this method if you are shipping to a different address to a chipping address. Use this option for gift orders.

Order by Credit Card using FAX.
This generates an order that is ready to fax to 843-716-1619.

Order by Check/Money Order through Postal Mail.
This generates an order that you can post to us and pay by check or money order. Order by Credit Card through Postal Mail. This generates an order that you can post to us and pay by credit card. After you have selected your above option simply complete the checkout process and follow the instructions for submitting your order.

If you enter an e-mail address, the shopping cart will send you an e-mail informing you that your order has been successfully sent to us. This does not necessarily mean that the order has shipped but that it has been successfully received by us for processing. Along with your e-mail, you will receive an order number which you can use as a reference when requesting a status on your order.


 Guarantee

Hardware Items
We offer a 30 day money back guarantee on all hardware items that you purchase from PC Aviator. Try any joystick, yoke or pedals at home for 30 days and if you are not totally satisfied, you can return them for a full, no questions asked, refund of the purchase price. Please refer to our Returns Procedure below for guidelines on returning products.
**Refund excludes shipping.

Software Items
Due to piracy issues, we cannot accept the return of, nor provide a refund on any returned software packages that have been opened. In the event of a defective software product, we can exchange a software product with a copy of the same title but we cannot refund or replace the software with an alternative title.

If you ordered a product in error and realized the error after it was dispatched to you, then simply refuse the delivery when it arrives. If you accept it and open the shipping box, you will have to pay return postage on the item. If you refuse it, the post office will simply send it back to us without any charges to either you or us.

If you decide after you open the shipping box that you do not want the product, then please follow the return procedure below for returning the item. Please note that if you open the software box, or break the seal on the CD-ROM inside (if present) then we will not be able to accept the return of software.


 Returns Procedure

So you keep coming back to PC Aviator for your flight sim needs, we try to make returning products as hassle free as buying them in the first place (please see section below about returns of download products which are generally not permitted).

1) Call us on 1-800-664-0033 to obtain an Return Authorization Number (RA#).
2) We will issue you with an RA# which you should write clearly on the outside of the box.
3) Ensure that the product is properly packaged in a protective box. (The Post Office will provide this free of charge if you return the goods to us via Priority Mail).
4) Return the Product To:

 

  For Returns via U.S. Postal Service Address to:
  PC Aviator Inc.
Att: Returns Department
PO Box 296
Loris, SC 29569


5) Note: For returned hardware items or unopened software products, the product must arrive back to us in perfect resellable condition in order for you to receive a 100% refund. If the product packaging is damaged then we reserve the right to apply a 10% restocking fee on that item. Also: If you are returning your order by USPS mail, then we suggest that you use Delivery Confirmation for tracking and delivery confirmation. This protects you in the event of a lost parcel. For UPS shipments, tracking is a standard service and no additional service is necessary.

Returns Of Software Items
Due to piracy issues, we cannot accept the return of, nor provide a refund on any returned software packages that have been opened. In the event of a defective software product, we can exchange a software product with a copy of the same title but we cannot refund or replace the software with an alternative title.

If you ordered a product in error and realized the error after it was dispatched to you, then simply refuse the delivery when it arrives. If you accept it and open the shipping box, you will have to pay return postage on the item. If you refuse it, the post office will simply send it back to us without any charges to either you or us.

If you decide after you open the shipping box that you do not want the product, then please follow the return procedure below for returning the item. Please note that if you open the software box, or break the seal on the CD-ROM inside (if present) then we will not be able to accept the return of software.


6) As soon as we receive your return, we will apply the refund as a credit to your credit card or, if you paid by check or money order, provide your refund by check. Of course if you wish, we can apply the refund amount as a credit which you can use towards a subsequent order.

7) Note that refunds on returns will not include a refund for shipping unless the product was shipped to you in error. We trust that our returns procedure is hassle free and meets your needs.

Download Store Returns and Refunds
We are obligated to uphold the copyrights of the download vendors whose products we sell. The policy for download products is strictly no refunds. In some rare circumstances refunds are issued but it is not at our discretion but at the discretion of the download vendor. If you want a refund for a download store product you are required to contact the vendor and request permission for a refund. We will then provide a refund when the vendor has contacted us with permission to refund you. We trust that you are understanding of this policy.

Website Errors
There are rare instances when our website store and the hardware and software running it may be subject to technical errors and/or operating bugs that occur before we have a chance to realize that such errors are occuring. We reserve the right to cancel and refund orders that have incorrect pricing, multiple copies or any such matter that deviates extrememly from from the normal selling price or quantity.


 Tech Support

We do offer a basic level of tech support for any title you purchase from PC Aviator. We are familiar with common problems that people may experience with certain products and can at least guide you in the right direction to where to go for more extensive help. The best source for detailed technical support is software publisher's websites where most do offer a support page or a support e-mail address. Coming soon to our site will be a ready link to all publishers websites for products we carry.

We do maintain a small technical support section for certain products we sell. This information is taken from the official support pages from the publisher. We include the database here for your convenience. Check to see if your product is listed below:


You can request tech support by telephone on 843-716-1616 or send an e-mail to mailto:info@pcaviator.com?subject=Technical%20Support. Please note that we will try to answer all tech support questions received by e-mail within 72 hours but cannot guarantee it due to the huge volume of e-mail that we receive.


 Contacting PC Aviator

Below are the contact details for PC Aviator USA.


Office Address

PC Aviator Inc
PO Box 296
LORIS, SC, 29569

Postal Address

PC Aviator Inc
PO Box 296
LORIS, SC, 29569

Phone Numbers
Toll FREE
1-800-664-0033

Tech Support
843-716-1616

General
843-716-1616

International Ph
Intl+1-843-716-1616

Fax
843-716-1619

Intl Fax
Intl+1+843-716-1619

E-mail Addresses
General
info@pcaviator.com

Order Inquiries
orders@pcaviator.com

World Wide Web
http://www.pcaviator.com